Service has always been of highest importance in Homag India. A well trained service team of 40 engineers is a proof of this. "Service at arm’s length” has been our motto and that is the reason why we have today localized service available from all the branch/ liaison offices in Mumbai, Delhi, Kolkata, Chennai, Hyderabad, Pune, Colombo and also opening one in Nagpur shortly.
All our service engineers are trained at our manufacturer’s facilities in Germany and Spain on a regular interval for upgradation of their knowledge and skill levels.
Our service department has come of age so much, that today we are deputing our engineers to other countries like Korea, Dubai, Malaysia, Singapore etc. to install and commission new machines as well as to trouble shoot problems on existing installations.
Availability of spare parts in ready stock has been a major support to the very high standards maintained by the service team. Our experience of the past 8 years has helped us to compile and stock most of the regularly required consumables, wear and tear and spare parts.
Machinery from Stock
Very often, there is a demand from the industry for very short deliveries. It is for this reason, that we have always carried adequate stock of the basic machine models. We normally can offer our customers ex-stock basic models of Beamsaws, Edgebanding machines, CNC Routers and Drilling machines. Since the beginning of this year, we have converted a portion of our premises into a ‘Bonded Warehouse’ so that customers wanting to avail benefit of duty concessions can also buy the machines ex-stock.
Homag India had recognized the need for trained manpower in the industry long ago. It was with this thought, that the training division was initiated. Today, we have a training division with a Training Manager supported by two faculty members. Our training division is complete with a setup for training on programming softwares and computer based training materials. Extensive training is provided on programming, operation, regular maintenance and troubleshooting, followed by hands-on training on the machines in the Knowledge Centre. In select cases, training is being provided in associate manufacturing companies also. Training programmes are conducted throughout the calendar year. Training syllabus is available on request.
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